Tee Otter FAQs
What types of apparel do you offer customization services for?
We offer customization services for a wide range of apparel including t-shirts, polo shirts, sweatshirts, hoodies, caps, jackets, bags and more.
What customization options do you provide?
We offer Screen Printing, Digital prints and embroidery services. You can choose between screen printing, digital printing, or embroidery to customize your apparel.
What is the minimum order quantity for embroidery?
The minimum order quantity for embroidery is 6 pieces. This allows us to ensure high-quality results for your custom embroidered apparel
Is there a minimum order requirement for printed shirts?
No, there is no minimum order requirement for printed shirts. Whether you need just one custom printed shirt or a bulk order, we’ve got you covered.
How can I place an order?
You can easily place an order through our website by selecting the desired apparel, choosing your customization options, and uploading your design. Alternatively, you can contact our sales team for assistance with your order.
Can I see a proof of my design before production?
Yes, we provide digital proofs for approval before starting production. This allows you to review and make any necessary changes to ensure your satisfaction with the final product.
What file formats do you accept for custom designs?
We accept various file formats including JPEG, PNG, PDF, AI, EPS, and SVG. If you’re unsure about the compatibility of your file format, feel free to reach out to our team for assistance.
What are your shipping options?
We offer FREE ground shipping. Expedited shipping is available for an additional fee. Expedited shipping costs and delivery times may vary depending on your location and the size of your order.
Do you offer international shipping?
Yes, we do offer international shipping to select countries, however we require that shipping labels be provided by the customer (international only).
How long does it take to receive my order?
Most orders ship in 10 to 14 days. Production times vary depending on the customization options, the size of your order and product availbility. Once your order is complete, shipping times will depend on the shipping option you choose at checkout.
What is your return policy?
We strive to ensure your satisfaction with every order. If you’re not completely satisfied with your custom apparel, please contact us within 30 days of receiving your order to discuss returns or exchanges.
Are there any restrictions on returns or exchanges?
Returns or exchanges may be subject to certain restrictions, such as customizations or special orders. Please refer to our Returns and Exchanges Policy for more details, or contact our customer service team for assistance.
